Delivery and Returns

Covid-19 and Overseas Update:- We are fully operational and dispatching MAINLAND UK orders as normal with around 95% being delivered on time, but delivery times cannot currently be guaranteed.

There are however delays to delivery times on some orders due to the volumes of parcels being delivered by our couriers, so please allow extra time for your goods to arrive before contacting us if your order is not delivered on time.

Border Closures / Brexit:- We have now opened up our international delivery options. If you have a larger international order you wish to place, please email us as we can get a price to fly the order.

We are fully set up and as ready as we can be to continue to ship to Europe and the rest of the world and have now reinstated our international delivery options.

There may however be some initial delays though in early 2021 due to the new customs processes international orders will be subject to. Please contact us for more information if you would like to find out the current lead times for overseas orders.

 

Delivery
 
We use a range of couriers to deliver your order, based on your location, the size, length and quantity of your order and the shipping service selected. Our dispatch system is automated and will select the most appropriate service based on these variables.
 
If you select standard delivery your order will normally arrive within a maximum of 2-3 working days. Express deliveries are sent on a 1-2 working day service but most will be delivered next working day. If your item has not arrived within 5 working days on either service then please contact us by email on info@showerwheelsuk.com.
 
Shipping is FREE to all of the UK on smaller items and 95% of Mainland UK on larger items*. Please allow an extra day for deliveries to remote areas (Highlands, Isle of Man etc)
 
We make every effort to dispatch all orders placed up until 14.00 on the same working day, any order placed after 14.00 may not be dispatched until the next working day.
 
 
 
What day can you expect your order to be delivered?
 
Please refer to the table below for expected delivery days based on order day and time:
 
When Express Delivery has been selected, this is the day you can expect delivery:

When Standard Delivery has been selected, this is the day you can expect delivery:

If you place your order on a public holiday, your items will take an additional business day to arrive.
 
Orders placed over the Christmas period may be subject to additional delays.
 
Returns
 
Your right to cancel and return begins from when you place the order and ends 14 days from when you received the goods. If you wish to cancel or return your order you must inform us by email (info@showerwheelsuk.com) within this time frame and then return the goods within 14 days of informing us of your request to return. The buyer is responsible for paying the return postage and ensuring the goods are received back by us in as new condition. If you receive a faulty or broken item you will be offered either a choice of a refund or replacement. Any return postage costs if an item is faulty or broken will be paid by ShowerWheelsUK.
 
*PLEASE NOTE: FREE SHIPPING TERMS ON LARGER ITEMS ARE FOR MOST UK MAINLAND POSTCODES, WITH THE EXCEPTION OF SOME RURAL SCOTTISH POSTCODES, SCOTTISH HIGHLANDS, NORTHERN IRELAND AND UK ISLANDS.