ShowerWheelsUK.com Terms and Conditions for website use and sales.
These terms and conditions were last updated on 19th August 2025
1. Introduction
1.1 These terms & conditions set out the terms between you (the customer) and us (the website owner).
1.2 Your use of this website and any service constitutes acceptance of these terms & conditions in full.
1.3 You should not use this website if you do not accept these terms & conditions in full.
1.4 By placing an order, you accept these terms & conditions in full, forming a legally enforceable contract.
2. Customer Information
2.1 Please ensure your contact and delivery details are accurate. Changes after purchase may incur additional courier charges.
2.2 Our website is intended for use by adults only.
2.3 We reserve the right to restrict or remove access if these terms are breached, without recourse or explanation.
3. Privacy
We take your privacy seriously. Please see our Privacy Policy for details. We do not store credit card details nor share customer information with third parties.
4. Product Pricing and Sizing
4.1 We make every effort to ensure that the pricing displayed on our website is
correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at anytime up to the shipment of that order and any related items.
4.2 We reserve the right to alter all product pricing without notice.
4.3 The sizes of each product given on site are accurate as possible, however due to the small sizing of the parts there may be a +/- 0.5mm tolerance of their specified measurement.
4.4 The filters provided on the website will narrow the quantity of products shown, but they do not guarantee an exact match. It is the customer responsibility to look at the specific sizing shown for each individual product and to make the decision as to whether to purchase or not. Products that do not fit due to incorrect sizing, but within the +/-0.5mm tolerance of the products shown sizing will be the responsibilty of the buyer to return.
4.5 Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped.
5. Your Order
5.1 You’ll receive a confirmation email when placing an order.
5.2 We accept your offer once we email you a dispatch confirmation.
5.3 Only items mentioned in the dispatch email are included in the contract.
5.4 We may delay or refuse orders if there are discrepancies, unverified details, or suspected fraud.
5.5 If we cannot resolve issues reasonably, we will refund the payment via the original method.
6. Shipping and Customs Duty
6.1 Orders are shipped subject to stock availability.
6.2 We may delay shipping up to 28 days if items are out of stock.
6.3 We are not responsible for delivery disruptions outside our control.
6.4 Delivery dates are estimates only and are not guaranteed. No compensation is available for late delivery.
6.5 If we fail to deliver within 30 days without your agreement, you may cancel the order and receive a full refund.
6.6 Please do not book tradesmen until your order has arrived and has been inspected.
6.7 Orders delivered within the UK: Standard UK VAT at the current rate is charged at the point of sale.
6.8 Orders delivered to the Channel Islands: VAT is removed at the point of sale and the order is zero-rated for VAT purposes. Customs duties, import taxes, and any other charges are the responsibility of the recipient and will be collected upon delivery by the relevant customs authority. For full details, please see [insert link].
6.9 Orders delivered to the European Union (EU): VAT and customs rules vary depending on whether the order is placed by a business (B2B) or an end consumer (B2C), and for B2C orders, on the order value. Please refer to our detailed EU shipping and VAT policy here: [insert link].
6.10 Orders placed before 2 PM on working days will be dispatched the same day; orders placed after 2 PM will be dispatched on the next working day. We are not liable for courier delays once dispatched.
6.11 Report delivery discrepancies, damage, or shortages by email within 48 hours of delivery, including photos and packaging. Late claims cannot be accepted.
6.12 Risk passes to you upon delivery or placement of goods in a safe location. We remain responsible until then. We recommend photographic evidence if goods are damaged.
6.13 If delivery is refused, risk remains with the buyer. We may not offer a refund or replacement if goods are lost or damaged after refusal.
6.14 If goods arrive damaged or incorrect, please accept delivery with a note or signature stating “damaged” and contact us immediately.
7. Cancellation Rights, Returns and Refunds
7.1 Under UK law, you may cancel within 14 calendar days from receipt of goods. Cancellation must be in writing (email or letter).
7.2 We will refund within 14 days from receipt of goods or proof of return — whichever is sooner.
7.3 Telephone calls do not constitute valid cancellation.
7.4 No right to cancel applies if items are used, damaged, or cut — unless defective.
7.5 Sealed items (e.g., shrink-wrapped) cannot be returned if unsealed, unless faulty.
7.6 No cancellation applies to cut-to-length or installed items.
7.7 Return process:
*Include order number and reason for return (or defect details).
*Repackage with original packaging and accessories.
*Incomplete returns may not be refunded.
7.8 If original packaging is missing but return is due to defect, pack adequately for safe return.
7.9 Buyer pays return postage, unless goods are faulty or incorrect.
7.10 We recommend using a tracked return service.
7.11 We will not refund items lost in return transit — please insure returns.
7.12 Claim compensation from your courier for lost items.
7.13 If you fail to return an item, we may collect it and charge you accordingly.
7.14 Unused items may be returned promptly.
7.15 Refunds will be processed within 14 days of us receiving the items or proof of return, whichever is first.
7.16 Optional extras (e.g., faster delivery upgrades) are non-refundable.
8. Customer Complaints
Please refer to our complaints policy and complaints procedure.
9. Faulty Products
For faults, contact us by email initially for assistance.
10. Events outside our control
We’re not liable for delays or failures due to circumstances beyond our control.
11. Licence
11.1 We grant you a licence to access the content, information and services contained within our website for personal use only.
11.2 This licence allows you to download and cache (using your browser) individual pages from our website.
11.3 This licence does not allow you to download and modify individual pages or substantial parts of our website nor to make our website available via an intranet,
where our website or a substantial part of it is hosted locally on the intranet in question.
11.4 Our website design, layout, content or text cannot be copied, edited or otherwise manipulated without our express prior written permission.
11.5 Our website cannot be placed within the frame-set of another site.
11.6 Third parties are not allowed to "deep link" to pages within our website, without our express prior written permission. All links (unless expressly permitted by us) should be to the main index page of our website. Furthermore, the content of such links, whether graphic or text should not be misleading, false, derogatory or in any other way offensive.
11.7 The restriction on "deep linking" does not apply to affiliate partners who wish to send customers directly to a particular page or product in order to increase their affiliate sales.
12. Copyright
12.1 All content, databases, graphics, buttons, icons, logos, layouts and look & feel are our copyright, unless expressly acknowledged as otherwise.
12.2 The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission.
13. User Generated Content
13.1 Where the facility exists you may provide reviews or public feedback on the website of products purchased by you, also known as user-generated content.
13.2 Where the facility exists such user-generated content can be provided in different formats and mediums; text, audio, video and still photographs.
13.3 As part of providing this content to us you agree to grant us a worldwide, irrevocable, non-exclusive and royalty-free license to use, distribute, edit, translate and repurpose such content, as we require, including sub-licensing to other parties.
13.4 Such content shall not infringe the intellectual property rights of any other party. Furthermore the content shall not be illegal or capable of breaching the laws of any jurisdiction in which it may be displayed.
13.5 We reserve the right to remove any content, which breaches or risks breaching
these terms and conditions.
13.6 However, we shall not assume any responsibility for auditing or monitoring any user generated content.
13.7 Any complaints about such content by rights holders or any user or visitor to our website should be directed to us using our contact details listed at the end of these terms and conditions.
14. Limitations and Exclusions of Liability
14.1 Where content and information is provided on the website without charge we exclude all liability for such content and information.
14.2 All business losses (including, but not limited to) loss of profits, income, revenue, damage to goodwill, loss of other commercial contracts, other commercial opportunities are all excluded.
14.3 All indirect, consequential or special losses or damage are all excluded.
14.4 All other losses or damages not reasonably foreseeable at the time of the contract between you and us are also excluded.
14.5 All losses relating to the loss or corruption of data, databases, systems, software or hardware are all excluded.
14.6 These terms and conditions do not exclude or limit liability for death or personal injury caused by you or us.
14.7 These terms and conditions do not exclude or limit liability for fraud or fraudulent misrepresentation caused by you or us.
14.8 These terms and conditions do not exclude or limit liability where this conflicts with the applicable law for this jurisdiction.
15. Indemnity
By your use of our website you hereby indemnify us and undertake to keep us indemnified at all times now and in the future against all possible claims relating to any breach of these terms and conditions by you. Such indemnities to include, (but not be limited to) all costs legal and otherwise, all other expenses, damages or settlements arising from your breach of these terms and conditions.
16. Variation
We reserve the right to vary these terms & conditions at any time, without giving notice to you. Such varied terms and conditions shall automatically apply to the use of our website from the date of publication on our website.
17. Assignment
We reserve the right to assign our rights and also our obligations under these terms and conditions, without giving notice to you. This right of assignment shall only apply to us and shall not apply to you in any way.
18. Severability
The foregoing paragraphs, sub-paragraphs and clauses of these terms & conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.
19. Waiver
Failure by us to enforce any accrued rights under these terms & conditions is not to be taken as or deemed to be a waiver of those rights by us unless we acknowledge the waiver in writing.
20. Third Parties
These terms and conditions are between you and us. They do not apply to, or benefit any third party and are not reliant on any third party.
21. Entire Terms & Conditions
These terms & conditions set out the entire agreement and understanding between you and us.
22. Your Statutory Rights
Where acting as a consumer your statutory rights are unaffected.
23. Jurisdiction
These terms & conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts. Our contact details are as follows:
Shower Seal (UK) Ltd. T/A Shower Wheels UK.
Unit 11E, Hoo Marina Industrial Estate
Vicarage Lane
Hoo
Rochester
Kent ME3 9LB